Shipping policy

Last Updated: July 3, 2025

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

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2. Delivery Methods and Costs

Mainland Portugal:

CTT Expresso

• Orders up to €49.99: €3.95 (Delivery in 2 business days)

• Orders of €50.00 or more: Free

• Next-Day Delivery (Orders placed by 12 PM): €6.95

DPD Home Delivery

• Orders up to €49.99: €3.50 (Delivery in 1–2 business days)

• Orders of €50.00 or more: Free

DPD Pickup Point

• Orders up to €49.99: €2.75 (Delivery in 1 business day to a pickup point)

• Orders of €50.00 or more: Free

Madeira and Azores Islands:

CTT Expresso

• Orders 0kg–1kg: €17.20 (Delivery in 4–8 business days)

• Orders 1kg–5kg: €29.80 (Delivery in 4–8 business days)

• Orders of €70.00 or more: Free (Delivery in 7–14 business days)

• Orders 0kg–1kg: €8.30 (Delivery in 7–14 business days)

• Orders 1kg–5kg: Price upon request (Delivery in 7–14 business days)

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3. Delivery Times

• Mainland Portugal: 1 to 2 business days, depending on the chosen method.

• Madeira and Azores: 4 to 14 business days, depending on the weight and value of the order.

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4. International Shipping

Shipments to countries outside Portugal may have different timeframes and costs depending on the destination and customs conditions. For specific information, please contact us.

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5. Tracking

Once shipped, you will receive an email with the tracking number to follow your order.

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6. Failed Delivery

If it is not possible to deliver the order on the first attempt (for example, due to the recipient’s absence), the carrier may attempt a new delivery or leave the parcel at a shop/pickup point.

If the order is not collected within the timeframe defined by the carrier and is returned to Ārogya Earth, the customer will be responsible for the shipping costs and any return costs charged by the carrier.

In such cases, the refund will be issued only for the value of the products, after deduction of the shipping costs and return costs, where applicable.

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7. Changes and Cancellations

Changes to the address or cancellation requests will only be accepted before the order is shipped. Once shipped, changes to delivery are not possible.

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8. International Shipping Products

For shipments outside Portugal, additional delivery times and costs may apply, which will be shown at checkout. The customer is responsible for any applicable customs duties or taxes in the destination country.

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9. Damages or Loss During Transport

In case of damage or loss, please contact us immediately at hello@arogya.earth so we can help resolve the issue.