Privacy policy

Last Updated: July 3, 2025

Arogya Earth, responsible for the website and online store, is committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law.

1. Personal Data We Collect

We collect personal data that you provide directly or that is automatically obtained in order to provide our services, including:

Contact data: name, address, email, phone number, billing and shipping addresses.
Financial data: payment card and transaction details (processed by certified third parties).
Transaction data: purchase history, returns, and product interactions.
Communication data: messages and inquiries you send us.
Technical data: IP address (automatically collected by the server), cookies, device and browser information.

2. How We Use Your Data

Your data is used to:

Process orders, payments, and deliveries.
Manage your account and personalize your shopping experience.
Send relevant notifications, such as order confirmations and updates.
Send promotional communications, if you have given consent.
Prevent fraud and ensure service security.
Comply with legal obligations and respond to requests from competent authorities.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Performance of a contract (e.g., orders and services).
Consent (e.g., marketing communications, when applicable).
Compliance with legal obligations.
Legitimate interests of the company, when not overridden by your fundamental rights.

4. Sharing Data with Third Parties

We may share your data with:

Service providers (e.g., Shopify, payment services, shipping, technical support).
Competent authorities, when required by law.
Business and marketing partners, always respecting your right to opt out.

We ensure that all third parties comply with the GDPR and adopt appropriate measures to protect your data.

5. International Transfers

Your data may be transferred to countries outside the European Economic Area, only through appropriate legal mechanisms (e.g., standard contractual clauses), ensuring adequate protection.

6. Data Subject Rights

You have the right to:

Access your personal data.
Request the correction or deletion of your data.
Request the restriction of processing or object to certain processing activities.
Request data portability.
Withdraw your consent at any time (without affecting the legality of prior processing).
Lodge a complaint with the Portuguese Data Protection Authority (CNPD).

To exercise your rights, contact us via:

Email: hello@arogya.earth

Address: Rua João de Deus, 12, Nisa, 6050-369, Portugal

7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or improper disclosure. However, no internet transmission is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes mentioned, comply with legal obligations, or resolve disputes.

9. Cookies and Similar Technologies

We use cookies to enhance your experience on the website, personalize content and ads, and analyze traffic. You can manage your cookie preferences through your browser settings.