Terms of service

When you place an order through our website at www.arogya.earth/en-gb, you are indicating that you have read and agree to the terms and conditions that govern your use of our service. It is imperative that you are aware of the following information before you go ahead and place an order:

1. When it comes to international priority shipping, we use FedEx, and when it comes to Europe, we use DPD and CTT, three of the most reputable and transparent courier services available.

2. It is our legal responsibility as an exporter to furnish our courier service with copies of the required shipping documentation and commercial invoices before they may deliver our goods internationally.

3. We make it a point to inspect each and every item before carefully packing it away using appropriate materials. This ensures that the items will remain undamaged and safe while in transit across international boundaries.

4. Once a shipment has been handed off to the courier provider, we give our clients real-time tracking and electronic updates on the location and status of their delivery.

5. Once the delivery has been made, we require a signed proof of delivery from the delivery person in order to guarantee that our customers' products are delivered to them.

6. The delivery timelines that are displayed on our shipping options when you are checking out are only estimates and do not take into account the amount of time that is required for customs officials to process your shipment.

7. When customers place an order with us from a country that is not a member of the European Union or the European Economic Area, they will not be subject to any VAT or sales tax charges.

9. We will not issue a refund if you or someone you know is not available to accept delivery of the package, if you do not respond to the delivery agent who is attempting delivery to the delivery address you provided, or if the contact and delivery information you provided is incorrect or incomplete. It is your responsibility to check and double-check the contact and shipping details.

10. In the event that you cannot be reached at the delivery address, you are required to notify us as soon as possible. This will allow us to get in touch with the shipping company and work towards a solution that will allow you to receive your package. However, this will only be possible if you notify us in a timely manner.

11. If you receive a package, cardboard box, or envelope that is severely damaged, crushed, unsealed, or opened from the outside, take clear pictures of the same in the presence of the delivery agent and check if the contents are intact. If the contents are damaged too, do not accept the delivery by stating the same reason to the delivery agent and by notifying us immediately (within 48 hours) so we can file an insurance claim and refund you partially or in full. Please note that the process of claiming insurance might be a long and arbitrary one, and we do not guarantee the realisation of the entire amount.

12. If you have received a faulty, damaged, or expired item or items, you must notify us within 48 hours and return the item or items to us using a reliable, traceable, and delivery-confirmation-offering courier service. Ensure that you ship the things to us within 7 business days of receiving the package, i.e., the items must be packed and shipped from your end within 7 days and the shipping date must be available on the order tracking link.

13. We do not accept returned packages that are to be paid for upon delivery and lack proof of delivery. After two to four business days of receiving the returned products, we will notify you and reimburse the respective amount. Please read our Shipping and Refund Policy for further details.

We use cookies. By using our website, you consent to the use of cookies in accordance with Arogya's privacy policy. Most interactive websites these days use cookies that allow us to retrieve user details for each visit.

Cookies are used in some areas of our website to enable the functionality of these areas and to make it easier for visitors to use them. Some of our affiliates/advertising partners may also use cookies.

License

Unless it says otherwise, all of the intellectual property rights for the content on Arogya belong to Arogya or its licensors. 

All intellectual property rights are reserved. You may view and/or print pages from https://www.arogya.earth/en-gb for your own personal use, subject to restrictions set out in these terms and conditions. 

You should not:

• Republish material from https://www.arogya.earth/en-gb
• Sell, rent or sub-license material from https://www.arogya.earth/en-gb
• Reproduce, duplicate or copy material from https://www.arogya.earth/en-gb
• Redistribute content from Arogya (unless the content is made specifically for redistribution).

Warning

To the fullest extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any implied warranties by law regarding satisfactory quality, fitness for purpose, and/or use of reasonable care and skill).

Nothing in this notice will:

• Limit or exclude our or your liability for death or personal injury resulting from our negligence.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any liability of ours or yours in any way that is not permitted under applicable law.
• Or exclude any of our or your liabilities that cannot be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this notice:

1. Are subject to the preceding paragraph, and
2. Govern all liabilities under this notice or in connection with the subject matter of this notice, including liabilities arising under contract, tort (including negligence), and for any breach of statutory duty.

To the extent that the website, information, and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.